On Tuesday, January 20th, we experienced networking issues that caused a disruption to your play. The problems started at approximately 5AM ET, and tournaments weren’t paused and cancelled for a period of time after that.
You had more chips when the networking issues started compared to when the tournament was paused and cancelled, therefore we have determined that the $368.76 you received for the following cancelled tournament was insufficient:
Tournament #76049420 (Midnight Madness!)
Based on rule #31 of our Tournament Rules (the tournament cancellation policy), we have calculated that if the tournament were cancelled when the issues started, you would have received $627.44. The difference between the amount you received and the amount you should have received is:
This amount will be credited to your Full Tilt Poker Account within 24 hours.
Rest assured that we are taking measures to ensure this problem doesn’t happen again.
Feel free to contact email@example.com or simply reply to this email if you have any questions.
Full Tilt Poker